Dear KPs, your attendance for that day will be taken. Those who did not turned up and without a valid reason, will have to do remedial lessons as make up + campus service.

So choose it, have a fun teambuilding session or 4 hours of lessons. :)

The building of a service excellence culture is a continual journey. The Centre for Service Excellence (CSE) has organised a service cum teambuilding programme. The programme "SERVICE STARTS WITH ME" aims to:-
1. allow participants to understand the importance of developing a customer-first mindset and to inculcate a positive service attitude
2. allow participants to build closer ties and teamwork.
3. allow participants to network with peers from the various service programmes.

Details of the programme are as follows:-
Date : 28 July 2006 (Friday)
Time : 8.30 am - 1.00 pm
Venue : Dover Campus Multi-Purpose Hall
ITE CW (Dover Campus)

Programme:
0830 - 0900 Registration

0900 – 0915 Arrival & Welcome
Opening address by Mr Goh Mong Song, D/BS
Introduction of facilitators
Ice breaker activity
Sharing of programme overview

0915 – 1040 Ping & Pong Challenge
Focus: Customer Satisfaction and "ownership"
An outdoor session designed to flag out the importance of developing a customer-first mindset. Key learnings that are flagged out include: Working towards a common goal, avoiding blaming and justifying, and taking ownership of issues. The session will also introduce the concept of rising expectations of customers.

1040 – 1100 Tea-break

1100 – 1245 Rainbow Service
Focus: Being Responsive to Customers
This session will commence with an experiential activity that highlights the importance of being responsive as well as the need to have strong internal partnerships. Some of the key learning during this session include:
Customer’s develop an impression based on the service that is provided
Recognise the importance of being customer focused.
Appreciate the need and be convinced of the benefits of developing strong internal partnerships.

1245 – 1300 Consolidation & End of Programme

- PLEASE NOTE:-
Please inform your students of the above programme and the following details:-
(a) Students are to attend the programme in PE attire.
(b) Students are to report directly to the MPH, Dover Campus, and will be dismissed from there after the programme.
(c) Arrangement has been made for Class Advisors to participate in the programme together with their class. CA be present for the event
and assist in marking the attendance of your students.